CUSTOMER ATTENTION

COOKIES POLICY

KALLUSTRY SPAIN S.L informs about the use of cookies on its website: www.kallu.es:

 

  1. IDENTITY OF THE DATA CONTROLLER

The DATA CONTROLLER for the data collected through this Website is KALLUSTRY SPAIN, S.L., with registered office at Calle Murcia 3, Adeje, C.P 38670, Tenerife – España, and  NIF B16859449.

The USER can directly contact KALLÚ regarding this privacy policy at the email address info@kallu.es.

 

  1. PURPOSES OF THE PROCESSING TO WHICH PERSONAL DATA ARE DESTINED

Personal data are collected and managed by KALLUSTRY SPAIN, S.L. for the purpose of facilitating, expediting, and fulfilling the relationship established in the forms filled out by the latter or to address a request or inquiry.

Also, the data may be used for commercial purposes of customization, operational and statistical purposes, and activities inherent to the corporate purpose of KALLUSTRY SPAIN, S.L., as well as for data extraction, storage, and marketing studies to adapt the Content offered to the User, as well as to improve the quality, functioning, and navigation of the Website.

 

  1. WHERE DOES THE INFORMATION WE PROCESS TO CREATE YOUR PROFILE COME FROM?

The information we process to create your profile comes from:

 

3.1. Data you have provided to us directly:

In these cases, you have provided us with the information directly through the forms on our digital or paper media, such as your name, last name, email address, postal address, phone number, or your credit card.

 

3.2. Data collected automatically through cookies:

We also collect data automatically through cookies about your browsing and usage of our website.

In these cases, the information we collect refers to contextual data and browsing and usage habits on our digital or third-party media, search queries, ad views, such as browser version, IP address, sites you have visited, pages or sections of our website, where you connect from, the location or website from which you access.

 

4. RECIPIENTS OF PERSONAL DATA

The data will be transferred to companies within the KALLUSTRY SPAIN, S.L. group and to those that are necessary by legal obligation.

 

  1. PERIODS OF RETENTION OF PERSONAL DATA

The personal data you provide to us will be kept for as long as our contractual or business relationship is maintained, and once it is terminated, for the period of prescription of the actions that may arise from the product/service contracted by the user, as well as for the time necessary to comply with legal obligations.

 

  1. CONFIDENTIALITY AND SECURITY OF PERSONAL DATA

KALLUSTRY SPAIN, S.L. commits to adopting the necessary technical and organizational measures, according to the appropriate level of security based on the risk of the collected data, to ensure the security of personal data and prevent the accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access to transmitted, stored, or otherwise processed personal data.

The Website has an SSL (Secure Socket Layer) certificate, which ensures that personal data is transmitted securely and confidentially, as the transmission of data between the server and the User, and in feedback, is fully encrypted

However, since KALLUSTRY SPAIN, S.L. cannot guarantee the invulnerability of the internet or the total absence of hackers or others who fraudulently access personal data, the Data Controller undertakes to promptly inform the User when a personal data breach occurs that is likely to result in a high risk to the rights and freedoms of individuals. Following the provisions of Article 4 of the GDPR, a personal data breach is understood to be any breach of security that results in the accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to transmitted, stored, or otherwise processed personal data.

The personal data will be treated as confidential by the Data Controller, who undertakes to inform and ensure through a legal or contractual obligation that such confidentiality is respected by its employees, associates, and any person to whom the information is made accessible.

 

  1. RIGHTS ARISING FROM THE PROCESSING OF PERSONAL DATA

Any USER may request the exercise of the following rights:

  • Right of access: The user shall have the right to obtain confirmation as to whether or not personal data concerning him or her are being processed.
  • Right of rectification: The user shall have the right to obtain the rectification of inaccurate personal data concerning him or her or to have incomplete personal data completed.
  • Right to erasure: The user shall have the right to obtain the erasure of personal data concerning him or her when the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
  • Right to restriction of processing: The user may request the limitation of the processing of his or her personal data, in which case we would only retain them for the exercise or defense of legal claims.
  • Right to data portability: Therefore, you may request that your automated personal data be transferred or conveyed to any other company you designate in a structured, intelligible, and automated format.
  • Right to withdraw consent: You shall have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
  • Right to object: The user shall have the right to object to the processing of their data.

 

Therefore, the User may exercise their rights by written communication addressed to the Data Controller with the reference 'GDPR-https://kallu.es/' specifying:

  • Name, surname of the User, and a copy of the ID card. In cases where representation is allowed, the identification by the same means of the person representing the User, as well as the document accrediting the representation, will also be necessary. The photocopy of the ID card may be replaced by any other valid legal means that proves identity.
  • Request with specific reasons for the request or information to which access is sought.
  • Mailing address for notifications.
  • Date and signature of the applicant.
  • Any document supporting the request being made.

This request and any other attached documents may be sent to the following address and/or email:

Address:  Calle Murcia 3, Adeje, C.P 38670

Contact email: info@kallu.es

 

  1. COMPLAINTS BEFORE THE SUPERVISORY AUTHORITY

If the User considers that there is a problem or infringement of the current regulations in the way their personal data is being processed, they shall have the right to effective judicial protection and to lodge a complaint with a supervisory authority, in particular, in the Member State of their habitual residence, place of work, or the place of the alleged infringement. In the case of Spain, the supervisory authority is the Spanish Data Protection Agency. (https://www.aepd.es/).

 

COOKIES POLICY

  1. WHAT ARE COOKIES AND WHY DO WE USE THEM?

Cookies are files that can be downloaded to your computer through web pages. They are tools that play an essential role in providing many services of the information society. Among others, they allow a web page to store and retrieve information about a user's browsing habits or their equipment and, depending on the information obtained, they can be used to recognize the user and improve the service offered.

In the Wikipedia page (http://es.wikipedia.org/wiki/Cookie_(informática)) you can obtain more information about what cookies are and how they work.

 

TYPES OF COOKIES

According to the entity that manages the domain from which the cookies are sent and processes the data obtained, two types can be distinguished:

  1. Own cookies: those that are sent to the user's terminal equipment from a computer or domain managed by the publisher itself and from which the requested service is provided by the user.
  2. Third-party cookies: those that are sent to the user's terminal equipment from a computer or domain that is not managed by the publisher, but by another entity that processes the data obtained through cookies.

In the event that cookies are installed from a computer or domain managed by the publisher itself but the information collected through them is managed by a third party, they cannot be considered as own cookies.

There is also a second classification according to the period of time they remain stored in the client's browser, which can be:

  1. Session cookies: designed to collect and store data while the user accesses a web page. They are usually used to store information that is only of interest to keep for the provision of the service requested by the user on one occasion (e.g., a list of purchased products).
  2. Persistent cookies: the data remains stored on the terminal and can be accessed and processed for a period defined by the cookie owner, which can range from a few minutes to several years.

Finally, there is another classification with five types of cookies according to the purpose for which the obtained data is processed:

  • Technical cookies: those that allow the user to navigate through a website, platform, or application and use the different options or services available, such as, for example, controlling traffic and data communication, identifying the session, accessing restricted access parts, remembering the items that make up an order, carrying out the purchase process of an order, making the request for registration or participation in an event, using security elements during navigation, storing contents for the dissemination of videos or sound, or sharing contents through social networks.
  • Personalization cookies: allow the user to access the service with some predefined general characteristics based on a series of criteria in the user's terminal, such as, for example, the language, the type of browser through which they access the service, the regional configuration from which they access the service, etc.
  • Analysis cookies: allow the entity responsible for them to track and analyze the behavior of users on the websites to which they are linked. The information collected through this type of cookies is used to measure the activity of websites, applications, or platforms and to create navigation profiles of the users of such sites, applications, and platforms, in order to introduce improvements based on the analysis of the usage data by the users of the service.
  • Advertising cookies: allow for the most efficient management of advertising spaces.
  • Behavioral advertising cookies: store information on user behavior obtained through continuous observation of their browsing habits, allowing the development of a specific profile to display advertising based on it.
  • External social media cookies: used to allow visitors to interact with content from different social platforms (Facebook, YouTube, Twitter, LinkedIn, etc.) and are generated only for users of such social networks. The terms of use of these cookies and the information collected are regulated by the privacy policy of the corresponding social platform.

 

  1. WHAT TYPE OF COOKIES DOES THIS WEBSITE USE?

Cookies can be divided into Session Cookies or Persistent Cookies based on their duration. The former expire when the user closes the browser. The latter expire based on when they serve their purpose (for example, to keep the user identified on the websites and services of this website) or when they are manually deleted.

Additionally, based on their purpose, Cookies can be classified as follows:

Performance cookies: This type of cookie remembers your preferences for tools found in the services, so you don't have to reconfigure the service every time you visit. For example, this typology includes:

  • Volume settings for video or sound players.
  • The video streaming speeds compatible with your browser.

Geolocation cookies: These cookies are used to determine which country you are in when requesting a website or service. This cookie is completely anonymous and is only used to help target content to your location.

Login cookies: Login cookies are generated once the user has registered or subsequently logged in, and are used to identify them on websites and services for the following purposes:

To keep the user identified so that if they close a service or website, the browser or computer, and at another time or another day they re-enter said service or website, they will still be identified, thus facilitating their navigation without having to identify themselves again. This functionality can be suppressed if the user clicks the "Log out" functionality, so that this cookie is deleted and the next time the user enters the website, they will have to log in to be identified.

To check if the user is authorized to access certain services, for example, to participate in a contest.

Additionally, some services may use third-party connectors such as Facebook, Twitter, or Google. When the user registers for a service with credentials from a social network or third-party identification system, they authorize it to save a persistent cookie that remembers their identity and guarantees access to the website until it expires. The user can delete this cookie and revoke access to the website through social networks or third-party identification systems by updating their preferences on the specific social network.

 

Analytics cookies: Every time a user visits a website or service, a tool from an external provider (such as Google Analytics, comScore, and similar ones) generates an analytical cookie on the user's device. This cookie, which is only generated during the visit, will be used in future visits to the services of this website to anonymously identify the visitor. The main objectives pursued are:

  • Allow anonymous identification of browsing users through the "cookie" (identifying browsers and devices, not individuals), and therefore approximate counting of the number of visitors and their trend over time.
  • Anonymously identify the most visited content and therefore the most attractive to users.
  • Determine whether the accessing user is new or returning

 

 Important: Unless the User decides to register on this website, the cookie will never be associated with any personal data that may identify them. Such cookies will only be used for statistical purposes to help optimize the user experience on the site. More information about the privacy policy of these analytics tools can be found at: Google Analytics

 

  1. ¿HOW TO DISABLE COOKIES IN YOUR BROWSER?

You have the option to allow, block, or delete cookies installed on your device by configuring the settings of the browser installed on your device. By deactivating cookies, some of the available services may stop working. The way to disable cookies is different for each browser, but it can usually be done from the Tools or Options menu. You can also check the browser's Help menu where you can find instructions. The user can choose at any time which cookies they want to work on this website.

You can allow, block, or delete cookies installed on your device by configuring the settings of the browser installed on your computer:

 

Microsoft Internet Explorer or Microsoft Edge: http://windows.microsoft.com/es-es/windows-vista/Block-or-allow-cookies

Mozilla Firefox: http://support.mozilla.org/es/kb/impedir-que-los-sitios-web-guarden-sus-preferencia

Chrome: https://support.google.com/accounts/answer/61416?hl=es

Safari: http://safari.helpmax.net/es/privacidad-y-seguridad/como-gestionar-las-cookies/

Opera: https://help.opera.com/en/latest/web-preferences/#cookies

 

Furthermore, you can also manage the cookie storage in your browser through tools such as the following:

Ghostery: ww.ghostery.com/

Your online choices: www.youronlinechoices.com/es/

ACCEPTANCE OF THE COOKIE POLICY:

www.kallu.es assumes that you accept the use of cookies. However, it displays information about its Cookie Policy at the bottom or top of any page of the portal with each login so that you are aware.

Given this information, you can take the following actions:

Accept cookies. This notice will not be displayed again when accessing any page of the portal during the current session.

Close. The notice is hidden on the current page.

Modify your settings. You can get more information about what cookies are, learn about the Cookie Policy of www.kallu.es, and modify your browser settings.